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Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us (MorySkin GmbH
Hans-Böckler-Straße 43-45, 30851 Langenhagen, telephone number: 0511/97818142 (the usual connection charges of your telephone provider apply) e-mail: support@moryskin.com) by means of a clear declaration (e.g. a letter sent by post or telephone) of your decision to withdraw from this contract. You can use the attached model cancellation form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Unfortunately, no refund can be made for returned goods where the seal has been removed after delivery.
According to § 312g para. 2 no. 3 BGB, the right of withdrawal does not apply to sealed goods if the seal has been removed after delivery.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. A "test of the properties" is understood as trying out the respective goods, as is also possible and usual in a shop. Here we would like to point out again § 312g para. 2 item 3 BGB (German Civil Code).

If you do not/partially do not return the goods received or only return them in a deteriorated condition, you must compensate us for the loss in value. You must pay compensation for any deterioration of the goods that goes beyond the examination of the characteristics of the goods.

If you wish to revoke the contract, please complete and return this form.

  • To:
    MorySkin GmbH
    Hans-Böckler-Straße 43-45
    30851 Langenhagen
    Telephone number: 0511/97818142 (The usual connection charges of your telephone provider will apply.)
    Email: support@moryskin.com
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) /the provision of the following service (*)
      (Name of the goods, order number and price, if applicable)
  • Goods ordered on:
  • Goods received on:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only in case of written withdrawal)
  • Date


(*) Please delete where inapplicable.



No right of withdrawal for entrepreneurs

If you are an entrepreneur within the meaning of § 14 of the German Civil Code (BGB) and are acting in the exercise of your commercial or self-employed professional activity when concluding the contract, the right of revocation does not apply.

End of the cancellation policy