Shipping and Payment conditions

Shipping conditions

Shipping is carried out by our strong partners DHL & DHL Express. Your parcels are usually insured up to 500€. If the value of your goods exceeds this amount, we will conclude an additional insurance agreement with DHL for you. This additional insurance is free of charge for you.

Shipping voucher

If you have a voucher that will save you shipping costs even for orders under 250€, you can enter it in the shopping cart and/or on the checkout page. The shipping vouchers are only valid within Germany and only for standard shipping. For express shipping, as well as foreign orders we are forced to charge due to higher shipping costs.

Shipping costs for Germany

For standard shipping within Germany we charge a flat rate of 4,90 €. From an order value of 250€ the standard shipping will be free of charge for you. Express shipping is charged at any order value and costs 12,90€.

Shipping costs for Austria

For standard shipping to Austria we charge a flat rate of 15,90€. Please note that this shipping flat rate is due for every order. The shipping vouchers or short-term product offers including free shipping are only valid within Germany.
Express shipping to Austria costs 25€.

Shipping costs for Switzerland

For standard shipping to Switzerland we charge a flat shipping rate of 19,90€. Please note that this flat shipping fee is due for every order. The shipping vouchers or short-term product offers including free shipping are only valid within Germany.
When shipping to Switzerland, the customer may be subject to additional customs duties, fees and/or import sales tax.
Express shipping to Switzerland costs 25€.

Shipping costs for other countries

For standard shipping to other countries a flat rate between 15,90€ and 34,90€ will be charged. This flat rate depends on the respective delivery area and is due for every order without exception. The shipping vouchers or short-term product offers including free shipping are only valid within Germany.
Additional customs duties, fees and/or import sales tax may be payable by the customer.
Express shipping to other countries costs between 25-35€.

Shipment tracking

As soon as your order has been picked up by DHL, you will automatically receive an email with the shipment number. The tracking number will keep you informed of the location of your parcel.

Shipment split

If you place an order for several products and we do not have a product in stock, we can split your shipment and send the products in stock. The other products will be dispatched as soon as they reach our warehouse. You only pay the shipping costs once. This service is only offered within Germany.

Payment options

At MorySkin.com we offer you various payment options. We reserve the right to exclude payment methods without giving reasons. Furthermore, we are always trying to add new payment methods. You are welcome to send us suggestions and requests by email. The shipping costs may depend on the chosen payment method.

PayPal

The world's leading online payment service must of course not be missing at MorySkin. For you as a customer, the service is free, fast and secure.
In order to pay the invoice amount via PayPal, you must have an account or register first and confirm the payment instruction to us (exception: guest access, if applicable). You will be redirected to the website of the online provider PayPal during the ordering process. The goods will only be dispatched after payment has been received.

Purchase by credit card with our partner Paypal

You do not need a PayPal account. You will be redirected to the online provider PayPal after your selection. Please follow the steps listed there. This payment option enables us to dispatch the goods more quickly.

SEPA direct debit with our partner PayPal

You do not need a PayPal account. You will be redirected to the online provider PayPal. Please follow the steps listed there. This payment option enables us to dispatch the goods more quickly.

Purchase on account with our partner Paypal

You do not need a PayPal account. You will be redirected to the online provider PayPal. Please follow the steps listed there. This payment option enables us to dispatch the goods more quickly.

Prepayment - Bank transfer

If you choose payment in advance, we will send you our bank details in a separate e-mail. The goods will be dispatched immediately after receipt of payment.

Cash on delivery

Payment by cash on delivery is only possible for orders within Germany and will be charged with 6,90€ additionally by the parcel service. Please pay the invoice amount directly to the postman when handing over the goods.

For faster delivery, please choose one of our instant payment methods (Paypal etc.).

We only deliver by mail order. Unfortunately, it is not yet possible to collect the goods yourself due to the logistical effort involved.